Ovi Share Blog - Share Your Photos and Videos. Anytime. Anywhere.

Hotfix Released - Slideshow Embeds Reenabled

Hello Members,

We have just released our hotfix which re-enables existing slideshows embedded in your web sites. All older photos have been reconverted to our new quality and sizes, and rotation issues are resolved. In addition, the upload mulfiple files dialog problem in Firefox has been fixed.

We appreciate all the positive feedback and improvement suggestions on the redesign. Many of your ideas we already have in our backlog and your feedback helps us prioritize. Others we've added to our list to consider as we improve the service. Please keep your feedback coming. We are listening.

-- The Ovi Share Team

Ovi Share Redesigned

We've redesigned the Ovi Share website from top to bottom to make your media sharing experience better. The new design brings to life photos and videos from you and your friends and makes it easier to find the features you need most.

The Fishbowl

Media glides by straight from your activity feed on the home page. Embed this into your own web site to share your experience.

What's New?

We’ve improved many features based on your feedback. The changes include:

• Better Sharing - You can now share photos and videos individually without having to create an album first. Plus, comments on an item show to all viewers.
• Higher Quality Images - A new photo transcoding platform produces higher quality images. The larger size on the media page shows more detail.
• Improved Media Page - The media page has more room for your photos and videos--see with whom they are shared, the comments and the capture time and place.
• Album Page - Channels have been renamed to Albums and the most recently used albums display on the home page for quick access. Plus, now you can change the number of thumbnails shown on one page.
• Easier Experience - Tasks such as sharing, commenting and organizing are now easier to find and use with simpler menus and in-place actions.

Quality Upgrade for Existing Photos
Because of the large number of photos stored in Ovi, it will take a few days for us to upgrade all media to the new quality and sizes. In this time you will see some issues with the rotation, location data, and others. This will be fixed automatically, and all your photos will look better.

Other Features
As part of this transformation, we've disabled some features. We realize that some of your favorite features are missing, but don't worry, we are working to improve them. Also, Ovi Share now only allows uploading image and video file types. With support for over 100 file types we work with the most popular media formats used for capturing and sharing your life. To upload other file types you can now use the Ovi Files service.

Enjoy the new site and if you have any feedback just use our Contact Us page.

- The Ovi Share Team

UPDATE: We are aware of the problem with existing embedded slideshows. We are working on a fix to release right away and will let you know as soon as it is released. Existing embedded media will automatically be fixed so you don't have to make any changes on your sites.

Exciting Changes Soon to Arrive...

We are preparing some changes to Ovi Share - making it easier to find the features that you need the most. We're also bringing to life the photos and videos you love - either your own or those from your friends and family.

New Home Page, Navigation, and Media Page

First, a new home page features an animation of media from your contacts. See what they've shared glide across the screen. Simple menus and navigation make sharing, commenting and organizing quicker.

Plus, there's more room for your photos or videos! See who it is shared with, the comments and the capture time and place - all on the media page.

Stay tuned as the site launches soon.

- The Ovi Share Team

Qik Live Video Streaming Launched

We're happy to announce that Qik has just launched its integration with Ovi Share!

Qik enables you to broadcast live video streams from your mobile phone to the internet. By linking Qik with Ovi Share your completed broadcasts are automatically uploaded to your Ovi account so all your media stays together however you capture it. All the advantages of Ovi Share including channel subscription alerts and feeds mean your broadcasts are shared through Ovi just like your other experiences.

Learn How to Stream with Qik to Ovi

--The Share on Ovi Team

Account System Migration

Hello Share Members,

As part of our ongoing efforts to improve your Ovi experience, we have merged our login systems between Share on Ovi and Ovi.com. This conversion allows members to use one common Nokia user name and password to access multiple Ovi services.

While most Share accounts transitioned smoothly, a number of accounts had to be modified to accommodate the transition.

I Can't See My Media
First you may be able to log in but may not see your media. Due to the way we had to migrate users, you may end up with two accounts: your ovi.com account and your share account with "-share" added to it. This is most likely due to different or unverified contact email or mobile number on the accounts. If you don't see your media it is likely in the other account. First, try browsing to http://share.ovi.com/users/<oldusername>-share to confirm your public media is still available. Then use the instructions below to access your other account. If this does not work please contact support below.

Trouble Signing In
If you are unable to sign in with your usual user name and password please try these steps first:

1. Click the following link to reset your password: Nokia Account Password Reminder

• If you use your email address to reset your password your user name will be sent to you along with a link to reset your password.
• If you use a mobile number the SMS will only contain a link to reset your password.
• Note: If you don't remember which email or mobile number you had used, you can try different ones and the system will send the message to whichever is listed in the account.
• Note: If your email or mobile number was the same on both accounts then skip to step 5 below.

2. After the reset, sign in with your email address or mobile number (whichever you used to reset your account) and your newly created password.

3. Your current user name will appear at the top of the page. Note it may have changed.

4. You may sign using this user name and new password from this point on.

5. If these steps do not work please email directly to community.share@ovi.com. This is a special hotline for resolving these migration issues.

ShareOnline on My Mobile Phone Has Stopped Working
If your user name or password have changed you will need to reenter them in the ShareOnline client. To do this open ShareOnline from the applications menu, go to Settings, and then under Accounts update your account settings.

My User Name Changed and I Don't Like It
If your user name changed to "<username>-share" you can change it by following the instructions in our help topic. Please note that in this process all media in the desired account username will be deleted and replaced with the media from your old -share account.

Support Contact
If you are still having trouble accessing your account please email us at: community.share@ovi.com. We know that the above self-help steps are not working for some users and are standing by to help you.

We are sorry for the trouble this has caused some of you and we apologize for the length of downtime during this transition. Please be assured that we have worked hard to minimize the number of users affected.

Sincerely,
The Share on Ovi Team

P.S.  Thank you for your feedback. We have updated this post to clarify the instructions. Also, we have disabled comments due to avoid confusion and to focus support inquiries on the email address above. We are rapidly resolving issues reported to that email. Thank you for your understanding.